When will I receive my product?
We take great care in the creation of each and every one of our designs. Quality is of the utmost importance at Mamabear Keepsakes. Each piece is handcrafted and can take up to four weeks to complete. If you need your keepsake by a specific date, please contact us so we can make the proper arrangements to try and accommodate your request.
How do I send any ashes or pet hair?
Enclose hair in a ziplock bag and seal releasing all the air. Ashes can be put in a double bagged zip lock or in small vial that is bubble wrapped for protection. Only half to one teaspoon of ashes is needed per design. We will return any unused ashes or hair along with your completed order.
How do I take care of my keepsake?
All pieces are handmade and therefore unique! Handwash only, do not scrub with any abrasives. keep out of direct sunlight or extreme temperatures as this can fade and soften the resin pieces. Resin is not shatterproof, please handle with care
Terms and Conditions
Your order serves as your consent to allow Mamabear Keepsakes to create your design using their best judgement and discretion within your selection and any written instructions provided by you. Please make sure to thoroughly read this page before placing your order.
Epoxy resin is custom work and subject to creative decisions made during the design stage. Our choices will be made with both your original choices and aesthetic considerationsfor the production of a quality product.
Payments and Charges
All payments are non-refundable once we begin our process. Payments can be made by check, cash, venmo or paypal.
Refunds or design changes
All sales are final and no returns or refunds will be given under any circumstances. However, your satisfaction is our ultimate goal. Any changes or modifications to your original selections or design may require additional labor, materials and shipping costs. Changes to design or orders may delay your tentative completion date. It is your responsibility to confirm your design specifications with us prior to the preservation of your pets ashes or hair.
Returned checks or rejected payments
All returned checks or rejected payments are subject to a $45.00 fee.
Your custom design selection will be shipped to the address that you specify during the shipping process. If you are shipping to more than one shipping address, additional shipping charges will apply. If you anticipate moving before your order is completed, please contact us with your new shipping address to avoid additional shipping charges due to it being returned or forwarded delivery.
Pictures of final products
We reserve the right to use photos of completed products on our website and or social media as we see fit.